Headquarters:
3250 Bloor St W, 16th Floor, ON M8X 2X9
Year founded:
1979
Number of employees:
2,000
Phone:
1 888 871 0155
Email:
newbusiness@allianz-assistance.ca
Website:
https://www.adp.ca
LinkedIn:
https://www.linkedin.com/company/adp
Leadership
As president of ADP Canada, James Lord leads the strategic direction, growth, and operations of one of the country’s top providers of human capital management solutions. With a team of 2,000 associates nationwide, he guides the senior leadership team in delivering exceptional results and value to clients.
Over his 27-year career at ADP, Lord has held diverse leadership roles across several business units, including major accounts, time and labour, small business services, and retirement and insurance services. He brings deep expertise in client and associate experience, sales growth, product innovation, and full P&L responsibility, consistently driving meaningful business outcomes.
President
James Lord
As vice president of business innovation, transformation, and shared services at ADP Canada, Elvira Ciambella leads a team central to advancing the company’s strategic priorities, transformation efforts, and continued growth. With over 32 years at ADP, she brings deep institutional knowledge and a proven track record of leadership across multiple areas, including enterprise learning, global product and technology, service delivery, and implementation.
With more than 25 years in operational leadership, Ciambella has a comprehensive understanding of the Canadian business and continues to drive innovation and efficiency, helping position ADP Canada for long-term success in a rapidly evolving market.
Vice President, Business Innovation, Transformation, and Shared Services
Elvira Ciambella
Mohamed Basma leads ADP Canada’s small business services division, overseeing the end-to-end client journey, from implementation through to service delivery. His focus is on ensuring small business clients are successful, supported, and fully satisfied with their HCM solutions.
Since joining ADP in 2018 as vice president of service strategy and operations, Basma has held several key leadership roles. He previously led the outsourcing service organization and later oversaw service delivery across all market segments, including small business, mid-market, up-market, and national accounts. With a strong client-centric approach, Basma is committed to delivering exceptional experiences and driving long-term client success.
General Manager, Small Business Services
Mohamed Basma
Carlos Gonzalez is vice president and general manager of ADP Canada’s majors and nationals account services. He leads these segments with full accountability for growth, operations, and financial performance while overseeing the complete client journey, from implementation to ongoing service, including comprehensive services.
Since joining ADP in 2014, Gonzalez has held several senior leadership roles, including division vice president of implementation and upgrades and vice president of field enablement. Known for his strategic mindset and operational expertise, Gonzalez has played a key role in advancing service delivery, driving efficiency, and ensuring clients consistently receive exceptional value and support.
Vice President/General Manager, Majors and Nationals Account Services
Carlos Gonzalez
John Archer is manager, technical claims within NZ broker and specialist claims at IAG New Zealand. A life member of NZILA and recipient of the ANZIIF Lifetime Achievement Award, he brings exceptional depth of expertise to complex and high-value claims.
Known for his strong customer empathy, Archer is highly regarded for his claims negotiation and dispute resolution skills, consistently delivering fair and timely outcomes in challenging environments. He leads high-performing teams with a focus on efficiency, quality and customer-centric claims handling.
Manager, Technical Claims
John Archer
Marina Christopoulos is a highly experienced professional with more than 30 years in the banking and insurance industries. Throughout her career, she has developed deep expertise across sales, underwriting, claims, project delivery and relationship management. Christopoulos is recognised for her collaborative approach, strategic thinking, and commitment to building lasting client and stakeholder relationships. She is passionate about achieving fair and balanced outcomes for customers while driving positive business results. Her broad industry knowledge, combined with her dedication to service excellence, has enabled her to contribute successfully across a wide range of roles and initiatives throughout her career.
Claims Relationship Manager
Marina Christopoulos
Courtney Mills is the NSW/ACT claims relationship manager within commercial property and specialty claims at Vero, where she has worked for three years. She builds strong broker relationships, promotes best-practice claims service, and supports complex and escalated matters. With 19 years of industry experience, Mills has worked across property, commercial and heavy motor, contract works, ISR, corporate travel, accident and health, recoveries, and investigations, bringing a detail-oriented and collaborative approach to delivering effective claims outcomes.
Claims Relationship Manager
Courtney Mills
Frank Hillerich has more than 20 years of insurance industry experience across customer service, property claims, assessing and claims leadership. Since joining Vero in 2017, he has supported brokers across Western Australia, South Australia and the Northern Territory, drawing on his extensive claims expertise to build strong broker relationships, promote best-practice claims service, and assist with complex and escalated matters.
Claims Relationship Manager
Frank Hillerich
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Commercial Manager
Stephen McMillan
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Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Product Manager
Claire Watson
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Commercial Manager
Stephen McMillan
“Clients and employees can expect a collaborative, responsive and highly supportive experience. We prioritize building long-term relationships grounded in trust, expertise, and measurable results.”
Elvira Ciambella,
ADP Canada
“ADP Canada’s culture is rooted in a people-first philosophy – ‘Always Designing for People.’ We believe every interaction matters, whether with clients, employees, or partners.”
Mohamed Basma, ADP Canada
Ivan Verescuk
Chief Executive Officer and Managing Director
Shaun O’Brien
Head of Underwriting
Emily Walker
Head of Strata and Development
Rex Oakman
Head of Operations and Risk
Sandy Newton
Head of Underwriting
Andrew Mitchell
Manager – NSW
Michael Prokopis
Manager – Southern Region
Pam Chhabra
Manager – Residential Strata
Jeffrey Valdivia
Manager – Commercial Strata
Adam Basaldella
Manager – Claims
Managing HR in Canada is no simple task. With payroll legislation, tax requirements, and compliance standards adding varying levels of complexity across provinces and territories, organizations need a partner they can count on. ADP Canada has built its reputation on being exactly that, earning a Canadian HR Reporter Readers’ Choice Award consecutively since 2021, underscoring the confidence that HR professionals across the country continue to place in the company.
Behind that track record is a seasoned leadership team with decades of combined experience, headed by president James (Jim) Lord, who brings more than 27 years at ADP. Under their direction, the company has made a deliberate push to modernize its technology platforms, deepen client partnerships, and build a high-performance culture that keeps both employee well-being and business outcomes in focus.
At the heart of ADP Canada’s success is a people-first philosophy it calls “Always Designing for People.” That principle shapes everything, from how the company builds technology to how it supports its clients every day. It is a culture grounded in integrity, inclusivity, and continuous learning, and it shows up in the products and services that Canadian HR professionals rely on.
ADP Canada’s edge lies in its ability to combine deep domain expertise and knowledge of Canada’s regulatory landscape with the innovation capabilities of a global organization. That local expertise runs deep, with bilingual support and tailored solutions designed for organizations of all sizes across the country. At the same time, in an industry where accuracy is non-negotiable, clients benefit from ADP’s global investment in cloud-based human capital management platforms and AI, giving them tools that are both locally reliable and globally advanced.
Adam Basaldella
Manager – Claims
Pam Chhabra
Manager – Residential Strata
Frank Hillerich
Claims Relationship Manager
Courtney Mills
Claims Relationship Manager
Marina Christopoulos
Claims Relationship Manager
John Archer
Manager, Technical Claims
Carlos Gonzalez
Vice President/General Manager, Majors and Nationals Account Services
Mohamed Basma
General Manager, Small Business Services
Elvira Ciambella
Vice President, Business Innovation, Transformation, and Shared Services
James Lord
President
The company’s flagship platform, ADP Workforce Now, has been a centerpiece of its recent strategy. Enhancements in AI-driven analytics, automation, and user experience have helped organizations simplify their HR processes and make more informed workforce decisions, reducing the administrative burden that too often consumes HR teams’ time and energy.
The results speak for themselves. Organizations using ADP’s solutions report measurable improvements in employee satisfaction, productivity, and compliance accuracy. By automating routine tasks and centralizing workforce data, clients gain clearer insights and the capacity to focus on what matters most: their people.
Innovation at ADP is both proactive and responsive. The company combines in-house research and development with ongoing input from clients and employees, ensuring its product roadmap is shaped by real-world needs rather than assumptions.
ADP Canada’s recognition across multiple Readers’ Choice categories, spanning payroll, time management, talent and recruitment, reflects the full breadth of what it delivers. For HR leaders looking for a partner for the future of work, ADP is purpose-built to help manage the most critical workforce functions with precision, compliance, and confidence in the AI era.