Headquarters:
Markham, ON
Year founded:
1852 for the TSX (TMX Group has been a publicly traded company since 2002)
Number of employees:
1,930 worldwide
Phone:
+1 888 873 8392
Email:
info@tmx.com
Website:
aviva.ca/en
LinkedIn:
https://www.linkedin.com/company/aviva-canada/
“What drives our success is our results-driven people. Capable, entrepreneurial Rohitians are the driving force behind our growth”,
Masa Idelbi,
Manager - Human Resources
Tracy Garrad
Chief Executive Officer
Nav Dhillon
Chief Financial Officer
Ben Isotta-Riches
Chief Distribution Officer
Leadership
Tracy Garrad is CEO of Aviva Canada. She has had a distinguished career holding senior roles in financial services, insurance, and healthcare, and is a member of the Insurance Bureau of Canada and Équité Association boards.
As a passionate inclusion advocate, she was named among the Top 20 HERoes Women Role Models in 2021 and 2022 and was a member of the UK City of London Socio Economic Diversity Taskforce.
Garrad was honoured with the Freedom of the City of London in 2022 for her service and commitment to improving diversity in business.
Chief Executive Officer
Tracy Garrad
Nav Dhillon is the chief financial officer at Aviva Canada. In this role, he is responsible for corporate strategy, investor relations, financial reporting, treasury, and performance management. Prior to joining Aviva, Dhillon held senior leadership positions at RSA Canada Group and Intact Financial Corporation and played a key role in building E&Y’s insurance advisory practice.
Chief Financial Officer
Nav Dhillon
Ben Isotta-Riches is chief distribution officer, responsible for sales, marketing, communications, and distribution across all products and channels at Aviva Canada. Prior to his current role, Isotta-Riches was the managing director of strategic partnerships and has held the roles of CIO, CMO, and chief digital officer since joining Aviva Canada in 2015.
He has over 20 years’ experience at Aviva globally and led the development of the technology capability in Aviva’s digital innovation garage that built several industry award-winning web and mobile propositions for customers.
Chief Distribution Officer
Ben Isotta-Riches
“What drives our success is our results-driven people. Capable, entrepreneurial Rohitians are the driving force behind our growth”,
Masa Idelbi,
Manager - Human Resources
“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”
Erica Kofie, QBE
Leadership
“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”
Erica Kofie, QBE
“What drives our success is our results-driven people. Capable, entrepreneurial Rohitians are the driving force behind our growth”,
Masa Idelbi, Manager - Human Resources
Leadership
Susan Penwarden
Managing Director
Personal Insurance
Susan Penwarden is managing director, personal insurance at Aviva Canada. In this role, she drives the personal lines strategy across all routes to market, including products, propositions, service, and business performance.
Since joining Aviva, Penwarden has held various senior leadership roles, including chief technical underwriter, where she focused on driving commercial technical strategies and technical performance, including underwriting, pricing, and product and proposition, reinsurance and exposure management, enabling significant profitable growth.
Managing Director
Personal Insurance
Susan Penwarden
Urs Uhlmann
Managing Director
Global, Corporate, and Specialty (GCS)
As managing director, GCS, Urs Uhlmann is responsible for the GCS and Surety teams, as well as supporting Aviva’s Global GCS ambitions. A strong property leader with more than 35 years of experience and a track record of driving profitable growth, Uhlmann brings tremendous amount of experience and expertise to the role.
Managing Director
Global, Corporate, and Specialty (GCS)
Urs Uhlmann
Aviva Canada is the nation's second largest property and casualty insurance provider in terms of market share.
It offers a range of general insurance products and has more than 4,500 employees in Canada, serving the home, auto, business, and lifestyle needs of more than 2.5 million customers.
Aviva is deeply invested in its people, customers, society, and the planet. The company helps 18.7 million customers in the UK, Ireland, and Canada.
“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”
Erica Kofie, QBE
Lisa Butler
Chief People Officer
Cheryl Graden
Chief Legal & Enterprise Corporate Affairs Officer and Corporate Secretary, TMX Group
Jay Rajarathinam
Chief Operating Officer, TMX Group
Simon Williams
Chief Strategy & Distribution Officer, Arch Insurance International
and Active Underwriter, Syndicate 1955
Lisa Butler is the chief people officer for Aviva Canada. As part of the Canadian executive committee, she is responsible for the development and execution of all people and culture strategies that help enrich the lives of employees throughout the organization.
Before joining Aviva, Butler provided strategic leadership for a broad range of HR functions globally. Her wealth of HR experience and knowledge have made her a trusted and dynamic leader known for driving positive transformational change and fostering inclusive workplaces.
Chief People Officer
Lisa Butler
Cheryl Graden is chief legal and enterprise corporate affairs officer and corporate secretary, TMX Group. She is also an officer of TMX Group Limited and its subsidiaries and a member of the TMX Group executive committee.
Graden has responsibility for advising TMX Group on all legal and regulatory issues that arise out of its operations and business initiatives. Over the last few years, the scope of her role has expanded to include the oversight of enterprise risk management, government relations, and corporate communications to ensure alignment in our enterprise approach across all stakeholder groups.
Graden began her legal career at Torys LLP in 1996 and joined TMX Group in 2004 as chief legal officer at NGX in Calgary. Her role expanded over the years to encompass additional responsibilities, including the Canadian Depository for Securities’ legal and regulatory affairs.
In January 2013, Graden was promoted to vice president, cash clearing and energy. She is an acknowledged expert in energy and clearing and has been a regular speaker on these topics across North America.
In addition to an undergraduate degree from the University of Alberta, Graden earned Bachelor of Laws and Masters of Law (Securities) degrees from Osgoode Hall Law School and is called to the Bar of Ontario. She is a Member of the Law Society of Upper Canada.
Chief Legal & Enterprise Corporate Affairs Officer and Corporate Secretary, TMX Group
Cheryl Graden
Chief operating officer Jay Rajarathinam is responsible for the development and execution of the overall enterprise strategy for TMX, focusing on enabling business growth through technology, innovation, and optimizing operations. He oversees TMX Datalinx, the enterprise’s data division, with a focus on the design and delivery of new client-centric, data-driven solutions, and TMX VettaFi, a leading US-based, indexing, digital distribution, analytics and thought leadership company, acquired in January 2024. His mandate also includes enterprise technology and integrated operations.
Since joining the organization as chief information officer in July 2016, Jay has helped TMX to take important strides as a technology-driven solutions provider. From 2019 to 2021, he served as president of CDCC and CDS, TMX’s derivatives and cash equities and fixed-income clearing businesses, where his responsibilities included strategic planning and execution, as well as technology operations and incident management.
Rajarathinam has more than 20 years of financial services technology experience and has managed global teams across a wide range of infrastructure and application domains, including trading, clearing, e-commerce, security and surveillance systems, and networks. Prior to joining TMX Group, he served as senior vice president, global head of infrastructure at NYSE/Intercontinental Exchange and earlier in his career, he held senior technology leadership positions at Barclays and at Wells Fargo.
Rajarathinam holds an MS in Computer Science from the University of Illinois and an MBA in Finance and Strategy from the University of Chicago.
Chief Operating Officer, TMX Group
Jay Rajarathinam
Kimi Shah leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic, and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
“Despite the challenging claims environment, QBE’s coverage and risk appetite have remained consistent. Brokers and customers know and understand our risk appetite and the cover we offer, providing them with certainty for the future,” says Erica Kofie, head of cyber proposition. “We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions.”
Kofie adds, “Through 2022, QBE successfully delivered significant growth in the cyber sector, reflecting the depth and strength of our team. We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations.”
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Broker communication, training and development
BDM support
Turnaround time – claims
Broker's Pick – Personal Accident and Illness Insurance
Brokers’ Pick – Professional liability
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