Headquarters:

1500 Upper Middle Road, West Suite 419, Oakville, Ontario L6M 0C2

Year founded:

1987

Number of employees:

12 owners and 20 service providers

Phone:

416 726 1207

Email:

mikegibson@crestcom.ca

Website:

crestcom.ca

LinkedIn:

linkedin.com/company/crestcom-eastern-canada

“Everything we do as an organization is to serve our agents in a meaningful way, which is to provide industry-leading insurance solutions when they need them the most”

Mark Maher, Jencap

CRESTCOM CANADA

Doha Melhem

President, Pivotal Leadership and Training (Authorized Crestcom Licensee)

Harold Goldberg

President, The Professional Manager (Authorized Crestcom Licensee)

John Bent

President, Human Capital Development Group (Authorized Crestcom Licensee)

Leadership

Doha Melhem is the president of Pivotal Leadership & Training, an affiliate company of Pivotal Research, where Doha holds a leadership role, and an authorized partner of Crestcom International in the Edmonton and Northern Alberta regional market. Melhem is a leadership development expert and a seasoned facilitator who works with executives and managers to transform them into great leaders. Through Crestcom International’s suite of award-winning and accredited leadership development programs, managers achieve sustained behavioural change, lead with impact, and improve business bottom lines and productivity rates.

President Pivotal Leadership and Training (Authorized Crestcom Licensee)

Doha Melhem

Harold Goldberg knows that it takes a great leadership team to drive success in any organization. As an experienced financial management consultant who has advised dozens of companies during his 30-year career, he believes that maintaining a powerful leadership team requires constantly training people in practical ways to be better managers and leaders. This is why Goldberg uses the award-winning Crestcom Leadership and Management Training Program as the tool by which he helps companies drive results, with a track record of producing an average ROI of more than 600%. This ROI is measured carefully during the monthly training and debriefing sessions.

President The Professional Manager (Authorized Crestcom Licensee)

Harold Goldberg

With more than 30 years of experience in leadership, John Bent’s career encompassed executive leadership positions within multinational corporations and numerous local and international entrepreneurial ventures. Recognized as a highly impactful, result-focused leader with a gift of inspiring those around him to reach greatness, he lives by the motto, “I would rather get it right than be right”. Bent attributes his success to always including and elevating those around him. He is a certified performance coach, training and development specialist, public speaker, CEO peer group chair, and Crestcom Executive Licensee.

President Human Capital Development Group (Authorized Crestcom Licensee)

John Bent

“Everything we do as an organization is to serve our agents in a meaningful way, which is to provide industry-leading insurance solutions when they need them the most”

Mark Maher, Jencap

“Our team has successfully executed on an aggressive acquisition and integration plan over the last few years, which has contributed greatly to our strong market position”

John Jennings, Jencap

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Leadership

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“Our team has successfully executed on an aggressive acquisition and integration plan over the last few years, which has contributed greatly to our strong market position”

John Jennings, Jencap

“Everything we do as an organization is to serve our agents in a meaningful way, which is to provide industry-leading insurance solutions when they need them the most”

Mark Maher, Jencap

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Leadership

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Ken Strilchuk

Managing Partner, MTM Consulting Group (Authorized Crestcom Licensee)

Ken Strilchuk is the founder of MTM Consulting Group, a company specializing in leadership and employee development training. Since 1997, he and his team have facilitated leadership courses for employees, supervisors, managers, and executives in companies ranging in size from 20 to 800 employees, along with national and international firms that have thousands of employees. With over 5,000 people trained, his teaching expertise combined with 18 years of corporate management knowledge, Strilchuk has been able to transfer proven management principles into practical applications, tools, processes, and systems to GROW! leaders and their teams to their full potential.

Managing Partner MTM Consulting Group (Authorized Crestcom Licensee)

Ken Strilchuk

Mike Houle

President Learning 2 Results Solutions Inc. Authorized Crestcom Licensee

Mike Houle is a highly accomplished business leader with 25 + years of experience in sales and leadership development. He has held key positions at leading tech companies, including SAP, Xerox and Konica Minolta, and has gained a reputation for driving growth and building high-performing teams. Mike is a trusted expert in leadership development, sales strategy, and customer service. As a multiple franchisee owner with Crestcom International, he has played a vital role in helping leaders across various industries enhance their skills and achieve success.

President Learning 2 Results Solutions Inc. Authorized Crestcom Licensee

Mike Houle

Crestcom is a global award-winning leadership training company dedicated to developing individuals and organizations to reach their full potential. Recently, Crestcom was recognized as one of the top 20 leadership training companies in the industry by Training Industry magazine. With a strong emphasis on continuous learning and growth, Crestcom fosters a culture of excellence with its clients and employees. Ethics and integrity are fundamental in every aspect of Crestcom’s operations. The company champions integrity in client interactions and employee conduct and fosters diversity and inclusion, creating an environment where everyone feels valued and respected. Crestcom Canada is committed to developing leaders and advancing a more equitable world. Their acclaimed and accredited programs have garnered recognition, and the team prides itself on delivering an exceptional customer experience. Through monthly accountability sessions, Crestcom ensures that skill development is supported and progress is consistently tracked. By honing essential leadership skills and fostering a success-oriented mindset, Crestcom equips participants with practical tools and strategies that drive tangible results in the workplace. The emphasis on ongoing learning ensures a culture of sustained growth and adaptability. Mike Gibson and Vickey Gibson are area representatives for Crestcom in Eastern Canada (Manitoba to Newfoundland and Labrador), and Ken Strilchuk is the area representative for Western Canada (British Columbia to Saskatchewan). Crestcom’s global headquarters is in Denver, CO. According to Mike Gibson, one of the key challenges with leadership training is finding a leadership development program that helps your team adopt and systematize what they learn to deliver long-term results.

“Our team has successfully executed on an aggressive acquisition and integration plan over the last few years, which has contributed greatly to our strong market position”

John Jennings, Jencap

Mike Lorenz

President AMD Consulting and Training Inc. Authorized Crestcom Licensee

Steve Leslie

President AccelerateLD Inc. Authorized Crestcom Licensee

Trevor Hains

President Grow From Within Inc. Authorized Crestcom Licensee

Mike and Vickey Gibson

Managing Partners’ Gibson Leadership Solutions Inc Authorized Crestcom Licensee

Mike Lorenz is a Chartered Professional Accountant (CPA, CGA) and a senior business executive with 30 years of Human Resource leadership. A personal goal was achieved in 2006 when Mike started his own training and consulting business, AMD Consulting and Training Inc. As a Crestcom licensee, he has used his training and business experience to help organizations increase their productivity and profitability while growing leaders through the Crestcom Leadership and Management Skills curriculum. A testament to the results Mike helps achieve is that 87% of his clients enroll additional participants after experiencing the program.

President AMD Consulting and Training Inc. Authorized Crestcom Licensee

Mike Lorenz

As an international technology executive and transformative leader, Steve has for more than 30 years built, and scaled new businesses executed multiple acquisitions, driven multibillion-dollar revenue increases, and managed strikingly effective turnarounds. As a senior executive at Xerox, Softchoice, and TELUS. He has been accountable for scale-ups and multibillion-dollar businesses, growing teams from 10 to over 700 employees, in sales, marketing, strategy, and operations. Steve is passionate about people, giving back, and developing leaders at all levels. His focus, helping people-centric, values-driven leaders, and support the shaping of organizational cultures, to produce higher levels of performance.

President AccelerateLD Inc. Authorized Crestcom Licensee

Steve Leslie

Trevor is an agile and versatile business leader with our 20 years of leadership experience. His diverse and cross functional skill set has provided him with intuitive problem solving, decision making, strategy and operational execution abilities. His time at Xerox Corporation demonstrated his agility and depth of capabilities in leading teams in all facets of the company. Trevor is the President and Founder of Grow From Within, a mindset he brings to and is encouraging to the companies and people that he works with. He believes that culture, leadership, and movement are the best tools for growth.

President Grow From Within Inc. Authorized Crestcom Licensee

Trevor Hains

Mike and Vickey are highly accomplished business leaders with over 50 years of management and leadership experience between them. Both are passionate about helping others to be become the best leader that they can. Crestcom has been the tool that they have been able to use to help our customers and their employees build a common culture and language. We discovered over the years that we positively change both the professional and personal lives of our participants, by giving them the leadership skills our award-winning Crestcom training program delivers.

Managing Partners’ Gibson Leadership Solutions Inc Authorized Crestcom Licensee

Mike and Vickey Gibson

Managing Partners’ Gibson Leadership Solutions Inc Authorized Crestcom Licensee

Mike and Vickey Gibson

Evelyn Peng started at CCG in 2017 as director of risk management and now serves as the chief risk officer for the organization. She has a Bachelor of Science in Biotechnology and a Master’s in Accounting from the University of Waterloo. She has extensive experience with enterprise risk management, specializing in operational risk management, and financial risk management. Evelyn is a Chartered Accountant and a Financial Risk Manager.

Managing Partners’ Gibson Leadership Solutions Inc Authorized Crestcom Licensee

Mike and Vickey Gibson

Sarah M Stewart

Associate Vice President, Leasing and Call Centre Operations

Karen Bannister, CM

Vice President, Marketing

Dave Longbottom

Chief Technology Officer

Alex Ventura

Head of Marketing

Damian Palovick

Senior Vice President of Underwriting AXA XL – Delegated Authority Programs, North America

Dr. Mary Lavoie

Head of Risk Management and Senior Vice President AXA XL – Delegated Authority Programs, North America

Mark Bernacki

Chief Underwriting Officer

Ryan Armijo

Chief Operating Officer, Underwriting Division

Bob Petrilli

President, Underwriting Division

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Earlene Huntley

Group Chief Financial Officer

Melissa Abramowitz

General Counsel, Chief Compliance Officer and Chief Privacy Officer

Melissa Abramowitz has been practicing corporate and commercial law for over 20 years, with an emphasis on the financial services industry. She joined CAA Club Group in 2014, and currently serves as the General Counsel, Chief Compliance Officer and Chief Privacy Officer of CCG and its affiliated companies. At CCG, Melissa provides strategic legal advice on a broad range of matters including corporate governance, licensing, distribution, marketing and advertising, commercial contracts and regulatory compliance. She holds a Bachelor of Civil Law (B.CL) and Bachelor of Laws (LLB) from McGill University and a Certificate in Regulatory Compliance for Financial Institutions from Osgoode.

General Counsel, Chief Compliance Officer and Chief Privacy Officer

Melissa Abramowitz

Earlene Huntley joined CAA in 2014 as director, tax and was promoted to AVP, tax in 2016, and to her current role as group chief financial officer of CAA Club Group in February 2017. In her role, she is responsible for all aspects of finance. She is a graduate of the University of the West Indies where she earned her BSc. Accounting (Hons) and is a Fellow of the Association of Chartered Certified Accountants in the United Kingdom.

Group Chief Financial Officer

Earlene Huntley

Simon Williams

Chief Strategy & Distribution Officer, Arch Insurance International and Active Underwriter, Syndicate 1955

Simon Williams

Chief Strategy & Distribution Officer, Arch Insurance International and Active Underwriter, Syndicate 1955

Group Chief Financial Officer

Earlene Huntley

General Counsel, Chief Compliance Officer and Chief Privacy Officer

Melissa Abramowitz

General Counsel, Chief Compliance Officer and Chief Privacy Officer

Earlene Huntley

Group Chief Financial Officer

Earlene Huntley

General Counsel, Chief Compliance Officer and Chief Privacy Officer

Melissa Abramowitz

Medal

Marine

Brokers’ Pick – Homeowners

Broker's Pick – Personal Accident and Illness Insurance

Turnaround time – claims

BDM support

Broker communication, training and development

Overall service level

BDM support

Medal

Overall service level

Broker communication, training and development

BDM support

Turnaround time – claims

Broker's Pick – Personal Accident and Illness Insurance

Marine

Brokers’ Pick – Homeowners

Medal

Overall service level

Broker communication, training and development

BDM support

Turnaround time – claims

Broker's Pick – Personal Accident and Illness Insurance

Marine

Brokers’ Pick – Homeowners

mikegibson@crestcom.ca

Medal

Crestcom’s unique approach to training includes live facilitation, instructional content from subject matter experts, and facilitated interactive exercises. Participants will understand proven business strategies, learn how to overcome obstacles, and develop action plans to implement effective and measurable goals. Recognizing the need to adapt to a changing world, Crestcom has strategically embraced a digital-first approach to training and development. By leveraging virtual training programs, Crestcom has continued to deliver high-quality development services to clients worldwide, even during the pandemic. Looking ahead, Crestcom plans to offer a hybrid model, blending virtual and in-person training to accommodate diverse preferences. The digital transformation has involved significant investments in advanced technology platforms and adaptations to training methodologies and delivery models. Crestcom has developed digital tools and resources to support its customers, ensuring a seamless and engaging learning experience. Clients partnering with Crestcom can expect unparalleled leadership development experiences. With an impressive 98% satisfaction rate, participants consistently report that the training meets or exceeds their expectations. Over 90% of attendees acknowledge successfully applying Crestcom’s concepts and tools to address daily challenges. The exceptional 68% repeat and referral business rate further underscores the lasting impact Crestcom has on organizations. In today’s evolving landscape, where remote and hybrid work arrangements are prevalent, the role of managers has become increasingly significant. Crestcom recognizes this changing demand and offers specialized training to equip managers with versatile skill sets beyond technical expertise. Crestcom powers managers to build trusted relationships, communicate effectively, delegate tasks efficiently, manage stress, and foster psychologically safe work environments through increased awareness of diversity, equity, inclusion, and belonging.

Mike Gibson and Vickey Gibson are area representatives for Crestcom in Eastern Canada