Headquarters:

Thornhill, ON

Year founded:

1903

Number of employees:

2,987

Phone:

(905) 771 3000

Email:

contact@caatpension.ca

Website:

jobs.caaclubgroup.ca

LinkedIn:

https://www.linkedin.com/company/caa-club-group-of-companies/

“I strongly believe our culture is what distinguishes us and helps us outperform other organizations”

Julie Giraldi, CAAT Pension Plan

Jay Woo

President and CEO

Apra Sekhon

Chief Technology and Innovation Officer

Matthew Turack

Group President, Insurance

Leadership

Jay Woo began his career as a structural risk engineer and fire inspector specializing in complex industrial risks. Using this field experience, he then moved into the property and casualty insurance technology area where he pioneered the development of advanced predictive risk-based systems, and more recently, machine learning algorithms. The combination of field-based risk experience and insurance technology expertise enables Woo to lead the success of CCG as president and CEO. Fluent in three languages, he is a published author and serves as a medical pilot on weekends. He was also shortlisted as a NASA Astronaut in 2016.

President and CEO

Jay Woo

Since joining CCG in 2011, Apra Sekhon has taken on progressive leadership positions leading up to her current role as chief technology and innovation officer overseeing the IT Application Delivery and Innovation teams. During this time, Apra has spearheaded the company’s technology transformation journey, innovating and modernizing our software applications, successfully implementing Industry leading software solutions such as Guidewire, SAP, Success Factors, and various digital solutions at CCG. Having created a high-performing culture within IT, Apra believes in the power of collaboration and using technology as a transformative force to deliver exceptional customer experience for our associates and members.

Chief Technology and Innovation Officer

Apra Sekhon

As group insurance president, Matthew Turack guides the CAA Insurance team with a consumer-focused approach, introducing Canada’s first and only pay-as-you-go auto insurance program (CAA MyPace), and increasing employment opportunities while providing Ontario’s largest auto and property pandemic rate reductions/rebates. He also oversees Echelon Insurance, a leading specialty insurer that provides personal and commercial insurance solutions to protect Canadian families and businesses, and Orion Travel Insurance, recognized as Canada’s most trusted travel insurance brand.

Group President, Insurance

Matthew Turack

“I strongly believe our culture is what distinguishes us and helps us outperform other organizations”

Julie Giraldi, CAAT Pension Plan

Leadership

“I strongly believe our culture is what distinguishes us and helps us outperform other organizations”

Julie Giraldi, CAAT Pension Plan

Leadership

Anita Mueller

Senior Vice President, Club and Automotive

With decades of management experience in the business operations and insurance sectors, Anita Mueller is accountable for the end-to-end customer experience for CAA club sales and service in call centres, plus the overall performance of Manitoba’s regional operations. Passionate and focused on Member and public safety, she also oversees CCG’s roadside rescue teams.

Senior Vice President, Club and Automotive

Anita Mueller

Mary Duncan

Group Chief Human Resources Officer

Mary Duncan is a human resources, corporate shared services, and communications executive who serves as group chief human resources officer at CAA Club Group of Companies. This role encompasses all aspects of HR, including talent management, learning and development, total rewards, facilities and corporate services, and corporate communications. Duncan is an alumna of the Advanced Program in Human Resources Management and earned her CHRL from the Joseph L. Rotman School of Management at the University of Toronto. She also holds an MBA Program Certificate from the Schulich School of Business.

Group Chief Human Resources Officer

Mary Duncan

For over 120 years, CAA Club Group of Companies (CCG) has been an innovative leader committed to meeting and exceeding the needs of Canada’s motorists and travellers. CCG has long-standing relationships with the communities where we operate. We are a socially responsible company that advocates on behalf of our Members and gives back to the communities in which we operate, while always demonstrating care and concern for our Associates.   CAA Club Group and its affiliated companies are comprised of the following entities: CAA Insurance Company, Echelon Insurance, CAA South Central Ontario, CAA Manitoba, and CCG Advisory Services.   We recognize that our Associates require flexibility and options to bring harmony to their work and personal responsibilities. We aim to provide a healthy and safe work environment that ensures every Associate can contribute to the organization’s success. We are excited about the work we do. We have a positive work environment and strong Associate engagement, earning us several employer awards.  We have a supportive and collaborative culture for shared success. We strive to deliver value in everything we do through innovation and continuous improvement. We provide extensive training, development, and support to enable and empower every Associate to realize their full potential. 

Kin Lee-Yow

Chief Information Officer

Catherine Sieniewicz

Vice President, Travel and Retail

Evelyn Peng

Chief Risk Officer

Melissa Abramowitz

General Counsel, Chief Compliance Officer, and Chief Privacy Officer

Kin Lee-Yow’s combination of banking, payment, retail, e-commerce, and insurance technology experience has enabled him to contribute to the success and leadership positions in three large organizations in Canada, culminating in his current role as CIO of CAA Club Group of Companies. Lee-Yow is a graduate of Computer Science and Information Systems from the University of Waterloo. He also holds a Kellogg-Schulich Master’s degree in Business Administration from the Schulich School of Business at York University and is a Certified Information Systems Security Professional.

Chief Information Officer

Kin Lee-Yow

With over 30 years of experience, Catherine Sieniewicz has always been devoted to growing within the travel and retail industry. She became director of retail and travel at CCG in May 2019, AVP in February 2020, and in July 2023 was promoted to VP of Travel and Retail. In this role, she continues to guide all her decisions by what she has learned in Member, Associate, and business experience.

Vice President, Travel and Retail

Catherine Sieniewicz

Evelyn Peng started at CCG in 2017 as director of risk management and now serves as the chief risk officer for the organization. She has a Bachelor of Science in Biotechnology and a Master’s in Accounting from the University of Waterloo. She has extensive experience with enterprise risk management, specializing in operational risk management and financial risk management. Peng is a Chartered Accountant and a Financial Risk Manager.

Chief Risk Officer

Evelyn Peng

Melissa Abramowitz has been practicing corporate and commercial law for over 20 years, with an emphasis on the financial services industry. She joined CAA Club Group of Companies in 2014, and currently serves as the general counsel, chief compliance officer and chief privacy officer of CCG and its affiliated companies. At CCG, she provides strategic legal advice on a broad range of matters including corporate governance, licensing, distribution, marketing and advertising, commercial contracts, and regulatory compliance. Abramowitz holds a Bachelor of Civil Law (B.CL) and Bachelor of Laws (LLB) from McGill University and a Certificate in Regulatory Compliance for Financial Institutions from Osgoode.

General Counsel, Chief Compliance Officer, and Chief Privacy Officer

Melissa Abramowitz

General Counsel, Chief Compliance Officer, and Chief Privacy Officer

Melissa Abramowitz

General Counsel, Chief Compliance Officer, and Chief Privacy Officer

Melissa Abramowitz

Sarah M Stewart

Associate Vice President, Leasing and Call Centre Operations

Karen Bannister, CM

Vice President, Marketing

Dave Longbottom

Chief Technology Officer

Alex Ventura

Head of Marketing

Damian Palovick

Senior Vice President of Underwriting AXA XL – Delegated Authority Programs, North America

Dr. Mary Lavoie

Head of Risk Management and Senior Vice President AXA XL – Delegated Authority Programs, North America

Mark Bernacki

Chief Underwriting Officer

Ryan Armijo

Chief Operating Officer, Underwriting Division

Bob Petrilli

President, Underwriting Division

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“A passion to improve retirement income security for Canadians is at the core of our organization because expanding access to good pensions is better for Canadians and for society”

Derek Dobson, CAAT Pension Plan

“A passion to improve retirement income security for Canadians is at the core of our organization because expanding access to good pensions is better for Canadians and for society”

Derek Dobson, CAAT Pension Plan

“A passion to improve retirement income security for Canadians is at the core of our organization because expanding access to good pensions is better for Canadians and for society”

Derek Dobson, CAAT Pension Plan

social services fuel oil and propane distribution janitorial services security guard services animal welfare organizations adult residential care facilities and more

Tangram’s experienced team is constantly surveying the landscape and creating ways to add value through broader coverage, elevated service, and competitive pricing. They continue to move with independence, diversity, and responsibility to serve their customers and partners. The Tangram team looks forward to working together.

technical excellence portfolio management data analytics focusing on communication collaboration

CAAT’s core values of Integrity, Teamwork, Impact have guided the company to exceptional growth. Through a robust culture of belonging, they remain a united team with a common goal and a shared vision, while being an inclusive workplace where employees can bring their whole, authentic selves to work. Integrity ■ loyalty to plan members and employers ■ all actions and decisions are made in members’ best interests, while addressing and balancing the needs of all stakeholders Teamwork ■ taking personal accountability and knowing that thinking, planning, and decision-making are superior when done collectively ■ partnering with employers and other service providers in servicing members Impact ■ ensuring a positive impact on members and other stakeholders ■ resources and efforts are focused to ensure they maximize that impact in support of strategic initiatives and deliverables

“It’s our willingness to consider unique circumstances and offer innovative solutions where other carriers may not,” says Christine Schneider, senior vice president, casualty claims. “Also, strategically executing on opportunities based on market conditions has continuously supported Arch’s growth.” Leadership encourages all segments of the business to be bold, take calculated risks, celebrate accomplishments, and learn from mistakes. The focus is placed on the goals of each initiative, along with the necessary specific strategies. A key factor in Arch’s success has been the implementation of a new claims system that interlinks with the firm’s ‘North Star’ of placing employees in a position where they can add value on a daily basis. Senior vice president, financial and specialty claims Brian Kristiansen says, “We segment claims by line of business and hire employees with experience in those lines. We provide them with additional training and mentoring to ensure the continued development of expertise in those lines.” Another driver of Arch’s market-leading performance is its investment in data analytics and data transformation, increasing its ability to utilize business intelligence to improve product offerings and the abilities of its claims department, with a strong emphasis on claims handling and claims excellence. In addition, the firm continuously seeks feedback from the broker community on any areas where they would like to see potential improvement, particularly in claims service. Arch Claims specifically has done considerable work around communication with brokers over the past year, including an extensive survey to solicit feedback on the claims experience. Schneider says, “Through their commentary, we strive to be able to build even more trusting, respectful, and responsive relationships with all of our partners.” The claims department underscores the importance of:

CAAT’s Inclusion and Diversity Committee and Employee Engagement Committee were both founded in 2019. The Inclusion and Diversity Committee maintains its mission of fostering safety, education, awareness, and belonging for all employees, regardless of age, ethnicity, cultural background, or professional role in the workplace, while the Employee Engagement Committee supports a positive workplace culture by ensuring employees feel valued, heard, and connected to CAAT’s mission, vision, and values. As part of CAAT’s commitment to supporting employees across every demographic, earlier in 2024, the organization invited a third-party Canadian diversity and inclusion organization, to conduct a Diversity Meter survey, together with online and anonymous Diversity, Equity, and Inclusion Focus Groups. With a mix of industry experience, education, and commitment to its long-term objectives, CAAT has a leadership team with a wealth of expertise to support CAAT on its growth journey. The six members of CAAT’s senior executive team each exhibits strong vision, decision-making skills, and an ability to foster a positive culture. They continue to significantly influence the organization’s expansion, performance, and long-term success.

Earlene Huntley

Group Chief Financial Officer

Shoshana Fruitman