Headquarters:

2300 Meadowvale Blvd, 4th Floor, Mississauga, ON, L5N 5P9

Year founded:

1904

Number of employees:

7,853

Phone:

905 273 1000

Email:

media@rexall.ca

Website:

rexall.ca

LinkedIn:

linkedin.com/company/rexall

“It’s our willingness to consider unique circumstances and offer innovative solutions where other carriers may not”

Christine Schneider, Arch Insurance

Nicolas Caprio

President

Frank Monteleone

SVP and Chief People Officer

Mona Sabharwal

SVP, Pharmacy Services

Leadership

Nick Caprio brings over 25 years of leadership experience in the health care and retailing sectors, including community pharmacy, pharmacy operations, pharmacoeconomics, health and wellness, and clinical pharmacy within the community setting. His retailing experience includes leading teams to drive results, merchandising, marketing, loyalty, communication, and customer service. An active contributor to the industry and his community, Caprio continues to be a licensed pharmacist in both Ontario and Quebec, and is a member of the Board of Directors for Drug Free Kids Canada. He also serves as a board member and treasurer of the Retail Council of Canada.

President

Nicolas Caprio

Frank Monteleone began his journey with Rexall in 2008 as director of human resources. He is a seasoned HR professional, having held executive roles, including vice president; HR and OE; and senior director, HR, leading up to his senior executive role with McKesson. Monteleone has been an active member of the Rexall Care Network since 2018 and is the organization’s president and chair. Previously, he held various roles in HR with Indigo Books and Music and Highland Farms.

SVP and Chief People Officer

Frank Monteleone

Mona Sabharwal joined Rexall in 2016 as vice president, industry and regulatory affairs. She is a seasoned expert in pharmacy practice issues with over 20 years’ experience, previously as executive director with Pan-Canadian Oncology Drug Review and Ontario’s Ministry of Health and Long-term Care. Sabharwal brings extensive industry knowledge as a registered pharmacist and health care leader who is well-versed in the sector. She is an alumna of the University of Toronto.

SVP, Pharmacy Services

Mona Sabharwal

“It’s our willingness to consider unique circumstances and offer innovative solutions where other carriers may not”

Christine Schneider, Arch Insurance

Leadership

“It’s our willingness to consider unique circumstances and offer innovative solutions where other carriers may not”

Christine Schneider, Arch Insurance

Leadership

Mary Kelly

SVP and Chief Merchant

Mary Kelly is an accomplished CEO and board member with experience in a variety of C-suite roles and a track record of success across diverse industries that include retail, pharmacy, e-commerce, healthcare services, franchising, and food service. A strategic-minded executive, Mary has expertise in finance, operations, digital strategy, M&A, procurement, marketing, merchandising, and supply chain. She is a passionate leader and a graduate of the University of Ohio.

SVP and Chief Merchant

Mary Kelly

Joyce Lee

SVP and Chief Financial Officer

Joyce Lee joined Rexall Pharmacy Group in 2014 as vice president of finance. Prior to starting with Rexall, she held senior executive roles in notable Canadian restaurant and grocery companies as vice president, finance with Cara Operations and as vice president, financial reporting at Loblaw. She is an alumna of the University of Waterloo and holds a Chartered Professional Accountant designation.

SVP and Chief Financial Officer

Joyce Lee

With a dynamic history of innovation and growth dating back to 1904, Rexall is a leading pharmacy retailer in Canada. Operating approximately 400 pharmacies across Canada, Rexall has 7,500+ employees who provide exceptional patient care and customer service. They are dedicated to caring for Canadians’ health, one person at a time. Rexall has a long history of serving Canadians through the company’s successive evolutions, from apothecary-type drugstores to the modern pharmacies it proudly operates in communities across the nation today. Rexall is part of Rexall Pharmacy Group ULC and a member of the global McKesson Canada Corporation family. It ranks seventh on the Fortune 500 list and is the industry’s oldest, largest, most experienced, and sophisticated pharmaceutical distributor.

Ahmed Shariff

SVP, IT Strategy and PMO

Paul Chidley

SVP, Store Operations

Kevin Kim

Director of Finance  

David Badurina 

Director, General Counsel  

Ahmed Shariff has celebrated 14 years with Rexall, joining in 2010 as senior director, IT operations, and JDE Financial Systems. Prior to joining Rexall, he brought over a decade of IT experience, notably as IT Director with IBM. Ahmed is an alumnus of the University of Liverpool with a Master of Sciences (MSc) degree in information technology.

SVP, IT Strategy and PMO

Ahmed Shariff

Paul Chidley is celebrating 17 years with Rexall, having joined as a regional director in 2007. During his time with the company, he has also held the roles of VP operations for Western Canada and vice president of corporate store operations.   Chidley is a seasoned expert in grocery and retail, having previous operational roles with A&P and Metro.

SVP, Store Operations

Paul Chidley

Kevin Kim is responsible for providing leadership and strategic guidance to the finance team (accounting, planning and analysis, tax, financial reporting and extended warranty and internal audit and financial controls), ensuring compliance with company policies and all financial and government regulations, influencing high-level management decisions, and ensuring accurate and timely financial reporting, forecasting, and planning. 

Director of Finance  

Kevin Kim

David Badurina is the director of general council at Hyundai Canada, where he is responsible for the direction of all legal matters pertaining to the company, including providing legal advice to management. He is also responsible for the risk management function, such as advising on all risk-related issues pertaining to events, consumers, and team members. 

Director, General Counsel  

David Badurina  

Director, General Counsel  

David Badurina

Director, General Counsel  

David Badurina  

Sarah M Stewart

Associate Vice President, Leasing and Call Centre Operations

Karen Bannister, CM

Vice President, Marketing

Dave Longbottom

Chief Technology Officer

Alex Ventura

Head of Marketing

Damian Palovick

Senior Vice President of Underwriting AXA XL – Delegated Authority Programs, North America

Dr. Mary Lavoie

Head of Risk Management and Senior Vice President AXA XL – Delegated Authority Programs, North America

Mark Bernacki

Chief Underwriting Officer

Ryan Armijo

Chief Operating Officer, Underwriting Division

Bob Petrilli

President, Underwriting Division

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REXALL PHARMACY GROUP ULC

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Small business

Brokers’ Pick – Professional liability

Broker's Pick – Personal Accident and Illness Insurance

Turnaround time – claims

BDM support

Broker communication, training and development

Overall service level

BDM support

Medal

Overall service level

Broker communication, training and development

BDM support

Turnaround time – claims

Broker's Pick – Personal Accident and Illness Insurance

Brokers’ Pick – Professional liability

Small business

Medal

Overall service level

Broker communication, training and development

BDM support

Turnaround time – claims

Broker's Pick – Personal Accident and Illness Insurance

Brokers’ Pick – Professional liability

Small business

“We value technical expertise, fact-based and data-driven analysis, communication, and collaboration”

Francine Minervini, Arch Insurance

“We value technical expertise, fact-based and data-driven analysis, communication, and collaboration”

Francine Minervini, Arch Insurance

“We value technical expertise, fact-based and data-driven analysis, communication, and collaboration”

Francine Minervini, Arch Insurance

social services fuel oil and propane distribution janitorial services security guard services animal welfare organizations adult residential care facilities and more

Tangram’s experienced team is constantly surveying the landscape and creating ways to add value through broader coverage, elevated service, and competitive pricing. They continue to move with independence, diversity, and responsibility to serve their customers and partners. The Tangram team looks forward to working together.

technical excellence portfolio management data analytics focusing on communication collaboration

These factors are actively and routinely reaffirmed by senior vice president and chief technical claims officer Francine Minervini. She says, “We value technical expertise, fact-based and data-driven analysis, communication, and collaboration. Our process incorporates communication throughout the life of the claim and encourages communication with insureds, brokers, claims management, and our underwriters and actuaries.” Eager to develop and become better, Arch has a raft of future plans to boost its offerings amid the rapid pace of technological change. “We are in the midst of a system transformation that will modernize our claims system; we are also working with Strategic Analytics to introduce AI into the claims mail process,” shares Shiva Altadonna, senior vice president, claims shared services. “As a starting point, it will allow us to identify and route First Notice of Loss even faster to our claims professionals for handling and give quicker peace of mind to our customers that we are fanatical about responsiveness.”

“It’s our willingness to consider unique circumstances and offer innovative solutions where other carriers may not,” says Christine Schneider, senior vice president, casualty claims. “Also, strategically executing on opportunities based on market conditions has continuously supported Arch’s growth.” Leadership encourages all segments of the business to be bold, take calculated risks, celebrate accomplishments, and learn from mistakes. The focus is placed on the goals of each initiative, along with the necessary specific strategies. A key factor in Arch’s success has been the implementation of a new claims system that interlinks with the firm’s ‘North Star’ of placing employees in a position where they can add value on a daily basis. Senior vice president, financial and specialty claims Brian Kristiansen says, “We segment claims by line of business and hire employees with experience in those lines. We provide them with additional training and mentoring to ensure the continued development of expertise in those lines.” Another driver of Arch’s market-leading performance is its investment in data analytics and data transformation, increasing its ability to utilize business intelligence to improve product offerings and the abilities of its claims department, with a strong emphasis on claims handling and claims excellence. In addition, the firm continuously seeks feedback from the broker community on any areas where they would like to see potential improvement, particularly in claims service. Arch Claims specifically has done considerable work around communication with brokers over the past year, including an extensive survey to solicit feedback on the claims experience. Schneider says, “Through their commentary, we strive to be able to build even more trusting, respectful, and responsive relationships with all of our partners.” The claims department underscores the importance of: