Workleap’s moments that matter: Elevating the employee experience

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A software that crafts key moments of engagement

WORKLEAP REPRESENTS a paradigm shift toward a more nuanced approach to employee experience. As part of the leadership team, chief people officer Kahina Ouerdane emphasizes that Workleap looks to challenge traditional HR norms with its innovative software. At the core of Workleap’s approach is the recognition of the pivotal moments in an employee’s career—moments that, when effectively supported, can foster feelings of value and belonging. From the excitement of joining the company to the progression of personal and professional milestones, Workleap’s software ensures every step is acknowledged, leveraging technology and human-centric practices to enrich the overall employee experience.

Workleap builds practical employee experience software that makes work simpler. With its growing collection of tools, Workleap streamlines talent management and the adoption of productivity tools to create a more engaging and successful workplace. From onboarding new hires to developing talent, aligning teams, engaging people, celebrating achievements, or managing productivity tools, Workleap is a one-stop shop to drive businesses forward. With unparalleled simplicity, Workleap products are built so you can sign up, roll out, and start seeing value within a day. Trusted by more than 20,000 companies worldwide, Workleap continues to redefine the work experience so everyone can do their best work.

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Engagement

Engaged employees are 18% more productive than their disengaged counterparts. (Gallup)

“Onboarding is more than just paperwork; it’s about making employees feel part of our family from the start”

Kahina Ouerdane, Workleap

For Ouerdane, guiding employees through their journeys, especially at pivotal moments, is crucial. While every moment has its importance, some are undeniably significant. You cherish memories of your first day, the emotions felt, the colleagues who reached out, and the ones who invited you to lunch. Equally memorable is the experience of leaving an

“The employee experience begins even before the first day and extends until the very last moment. It is more than HR responsibilities; it now involves managers and IT departments significantly, a reality that has become increasingly evident since the pandemic,” the lawyer-turned-HR-consultant says. “Our reliance on technology for processes like onboarding or integrating systems from acquired companies highlights this. If the technological integration is delayed, employees’ assimilation into the company culture stalls, directly affecting their experience.”

Ouerdane also recognizes the challenges in capturing the workplace culture with virtual onboarding, mentioning, “My primary concern centres on the cultural onboarding of leaders – understanding a new environment and ecosystem, including its values, rhythm, pace, and the nuanced dos and don’ts.” Although these subtleties, often absorbed through observation and interaction with colleagues in a physical office, are challenging to grasp in a remote setting, virtual onboarding tools have been instrumental in bridging this gap. They not only structure the onboarding process but also infuse a sense of personal touch, Ouerdane notes. “For instance, we make an effort to create welcome videos for new joiners from executives and team members. These personalized messages from both the leadership and peers aim to convey the human aspect of the workplace and the meaningful work ahead.” Although this approach significantly enhances the onboarding experience, Ouerdane adds that it’s important to acknowledge it doesn’t fully replicate the depth of in-person interactions and learning.

In regard to training, there may be barriers for employees, including a lack the confidence to ask all the questions they may have. Workleap is committed to providing a diverse range of training and development opportunities, encouraging employees to expand their horizons and skill sets. From structured courses to mentorship and experiential learning, the emphasis is on empowering employees to take charge of their growth paths. “We’re not just investing in skills; we’re nurturing potential,” Ouerdane remarks, highlighting the company’s dedication to personal and professional development. With the company growing beyond borders, Workleap ensures that the same development is maintained throughout the organization.

As Ouerdane says, “Over the past year, we’ve expanded our organization by acquiring two companies – one in Quebec and another based in Austin, Texas. This expansion brought a diverse group of employees scattered across 15 American states, introducing a rich tapestry of work cultures beyond just Austin.” Following an acquisition, integrating the acquired company’s employees into the culture and structure is necessary. This integration can be complex and slow, but employing skill mapping can streamline the process. By evaluating the skills of the acquired workforce and further assessing skills that need updating, employees can be effectively merged into the acquiring organization. Workleap’s Learning Management System ensures continuous skill development. This approach can minimize employee frustration and enhance the chances of retaining essential talent.

At Workleap, job satisfaction is seen as the harmony among an employee’s role, their goals, and the company’s direction. “Engagement is about aligning personal aspirations with our collective vision,” explains Ouerdane. Engagement initiatives are designed to cater to the diverse needs of the workforce, fostering a sense of ownership and participation. Through surveys, forums, and labs, employees are encouraged to contribute their ideas, playing an active role in shaping the organization’s future. “We’re creating a community, not just a workplace,” Ouerdane emphasizes. “Now, the workplace is virtually embodied by our computers. The computer is the workplace, which highlights the critical role of IT in shaping engagement and the employee experience.” This understanding is at the core of Workleap’s approach, driving the company to explore innovative methods continuously. The platform is designed with this holistic view, addressing not only HR-related aspects such as engagement and learning but also empowering IT managers to enhance their contribution. The company’s strategic emphasis on pivotal moments in an employee’s career path demonstrates a modern approach to HR that values engagement, support, and a sense of community. By harmonizing technological advancements with a profound appreciation for the human aspects of work, Workleap is setting new standards for cultivating a collaborative and satisfying workplace culture for every organization, including its own.

Onboarding: The first step to a lasting relationship

Engagement and job satisfaction: Crafting fulfilling careers

Published April 17, 2024

“The employee experience begins even before the first day and extends until the very last moment. It is more than HR responsibilities; it now involves managers and IT departments significantly”

Kahina Ouerdane, Workleap

Companies with a highly engaged workforce are 23% more profitable. (Gallup)

Only 33% of employees said they felt engaged at work in 2023. (Gallup)

Disengagement costs US$8.8 trillion globally in lost productivity. (Gallup)

Employees who feel like their employers take their opinions into consideration are 4.6 times more likely to feel empowered to give it their all in the workplace. (Inc)

Providing opportunities for internal mobility is one of the top ways to improve employee retention at your organization. (LinkedIn)

Training

It can set a company back between half and two times an employee's annual salary to replace them. (Gallup)

94% of employees expressed their intention to stay with their employer if they wer given opportunities for professional development. (LinkedIn)

Ouerdane states, “Onboarding is more than just paperwork; it’s about making employees feel part of our family from the start.” Workleap places immense importance on onboarding, recognizing it as the employee’s first real immersion in the company culture. This stage is not just about administrative tasks but about making new hires feel welcomed, valued, and part of something bigger from Day 1. Personalized welcome messages from executives and team members, coupled with a comprehensive introduction to the company’s mission, values, and expectations, set the tone for a supportive and inclusive work environment. Workleap’s approach ensures that the onboarding experience goes beyond the basics, facilitating a deeper connection with the company’s ethos and laying a solid foundation for the employee’s journey.

Moments matter

organization, the farewells, and the kindness or lack thereof. These moments matter. Workleap’s focus is on supporting employees through these times, providing teams, managers, and HR with the tools and information needed to create familiarity with the work culture and clarity regarding expectations of the role. This starts with effective onboarding and extends to understanding the skills required for one’s role.

Training and development: Fostering continuous growth

Great employee feedback is key in managing a high-performing workforce. “Every milestone deserves recognition, and every feedback is a step towards excellence,” Ouerdane shares. Workleap has built a culture where feedback and recognition are integral, ensuring that employees feel valued and understood. The company practises regular, constructive feedback sessions that offer clear, actionable insights. Recognition extends beyond conventional rewards, focusing on personalized acknowledgments that resonate more deeply.

Constructive feedback is not just about suggesting areas for improvement; it’s a testament to a manager’s commitment to an employee’s growth within the company and their broader career. Similarly, soliciting feedback from employees offers invaluable insights into their expectations and aspirations, enabling leaders to tailor the employee experience more effectively. With tools like Workleap Officevibe, feedback can be shared anonymously, ensuring that employees feel safe and confident in expressing their true thoughts. This feature enriches the feedback process, making it more actionable. By emphasizing the creation and maintenance of a solid employee feedback system, including anonymous sharing options, organizations can ensure continuous improvement in employee satisfaction and performance.

Feedback and recognition: A culture of appreciation

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